๐Ÿ– Casino Sucks! - Review of RIVERS CASINO PHILADELPHIA, Philadelphia, PA - Tripadvisor

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T7766547
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SugarHouse Casino, the first casino in Philadelphia, is located on the picturesque Philadelphia, PA ; () ยท Visit Website Located in Philly's lively Fishtown neighborhood, Rivers Casino Philadelphia took over the site of.


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T7766547
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$ 1000

SugarHouse Casino, the first casino in Philadelphia, is located on the picturesque Philadelphia, PA ; () ยท Visit Website Located in Philly's lively Fishtown neighborhood, Rivers Casino Philadelphia took over the site of.


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Rivers Casino Philadelphia is in Philadelphia, Pennsylvania and is open daily 24 hours. The casino's square foot gaming space features gaming.


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RIVERS CASINO PHILADELPHIA: Casino Sucks! - See traveler reviews, 30 candid photos, and great deals for Philadelphia, PA, at Tripadvisor.


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Need to file a complaint? I abided by that claim even though when I called in to try and discuss the issue and report the man for his disgraceful behavior they said they could not find record of the incident. I insisted they give me my property my ID so that I could leave. About twenty more minutes passed when a team of five security people came out including two in suits similar to the other gentleman from the prior incident. Stay away from this disgusting joke of a casino. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They became very angry at the idea of me calling and started yelling further at which point the police entered. Rivers Casino Philadelphia Casino. I looked at him dumbfounded but when I realized he was serious I have him my ID and players card and told him to go run it and come back and tell me I didn't play anything at their casino. On top of that security told me they didn't have cameras that watched over that portion of the casino. Well unfortunately for them my hostess took a job elsewhere. File a Complaint. I asked what law I broke and they said trespassing. While I can not prove this theory I strongly believe this was because a staff member of theirs stole the phone and they were protecting them.

Reasons for BBB Rating. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Rating F. Claim your listing. I don't even drink so it's not as if I unknowingly became unruly at any point. The man in the dated suit approached in a very condescending and aggressive fashion and asked if I could produce my ID, I pulled my ID out and casino stargames bonus reached for it at which point I pulled it back.

At that time I stayed away for about a month until my hostess called me and apologized and asked me to come back. I went back only after they switched to Rivers casino because Rivers casino philadelphia reviews didn't know if it was a different parent company or how that worked.

A bit of time passed without incident when one afternoon I was on my way out the door when suddenly stopped by three people in security, one higher up Click am guessing, based on his arrogance and manner of dress in a suit, another gentleman who seemed nervous and submissive click here dress pants and a button down carrying a notepad and a third standard uniform security guard that typically worked up front.

BBB Business Profiles are subject to change at any time. BBB reports on known marketplace practices.

He asked 'like when? I walked about the casino seeing what had changed for about fifteen minutes then learn more here to the counter rivers casino philadelphia reviews sign up for the new Rivers card.

Customer Complaints 2 complaints closed in last 3 years 1 complaints closed in last 12 months. Share your review.

I gave my Rivers casino philadelphia reviews to security up front. Read 1 More Customer Review. Read More. Despite my membership status, the night time security guard frequently tried rivers casino philadelphia reviews chase me away from the high roller area and the bathrooms, I rivers casino philadelphia reviews only assume this was because of my age, considering I was always very respectful and minded my own and never once caused him any issues.

I vehemently insisted they give me my ID and let me leave but they refused. I took that to mean I was perfectly within bounds to be there at the facility.

This is wrong. Average of 2 Customer Reviews. She advised she would cc me on the email rivers casino philadelphia reviews was never done. The police said almost nothing except at one point saying "I was lucky they were being nice about it.

Any time I tried to follow up I was given sarcastic replies or spoken to very crassly, or with a raised rivers casino philadelphia reviews as if they didn't believe me. Business Categories Casino.

They doubted my account and also insisted I signed a form acknowledging I couldn't be on property. I never wanted or consented to a mandatory tax withholding. I knew immediately what was going on so I waited rather annoyed about ten minutes then began to call back behind the counter asking them to please just return my ID so I could leave. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The man immediately made up some lie about his computer dying and ran off to the back with my ID before I could say anything. The point is as an establishment they are supposed to take every reasonable measure to help people who may have such a problem get the help they need which is why they have someone on site to assist people with self exclusion if they feel it necessary. I informed him that he was a disgrace and that I was on my way out so whatever action he wanted to take to go ahead and do it and they could contact me as they certainly knew how to do so. They could not produce this supposed paper that I signed because it did not exist and would not tell me what they found when they reviewed the cameras and security computers to see if I had in fact gone through their own system at the front and that I attempted nothing deceitful because they knew it made them appear foolish at best but also because it made their detaining me unjustifiable as I took every reasonable measure to ensure I was allowed there and even went to the counter myself to get the card I wasn't "discovered" there by any staff. That's like inviting someone into your home then taking all of their belongings when they want to leave and calling the police to report him as a trespasser It's insane. BBB is here to help. I do not believe there is any place in that casino with an active, functional gaming machine that is not observed by camera. Leave a Review. I don't believe I do but that is not the point. Rivers casino is disgraceful as far as how they treat customers. They scanned it and told me to have a nice time and wished me luck. Give me your ID! This is when he truly got out of line in my opinion because he saw it was the key card and he openly began mocking me saying I must have run out of money and made several references to the card indicating I had a gambling problem. I believe this because as I said I noticed it in under a minute, as I had only turned my back. Customer Complaints 2 Customer Complaints. He again inquired as to why I wouldn't give him my ID at which point I told him that in addition to him behaving like an ass and not being eager to do him any favors, that every time I gave his department my ID it took 45 minutes up to 2 hours to get it back. He began fuming and insisted I give it to him at which point I said "fine then give me yours. Status: Unanswered. At this point I want my complete jackpot which is the back amount of Read 1 More Complaints. Read More Business Details. He said he would call the state police i told him that was well within his rights if he genuinely felt I broke any law but that he had no right to detain me, said if he needed the seventeen cents that badly then he could have it and flicked the slip containing the couple dollars and change to the side and walked out and he screamed after me that I was banned from sugarhouse. Business Details. View Complaints Summary. BBB Business Profiles generally cover a three-year reporting period. After I put my slip in I realized it was a nickel denomination machine not a penny so I printed my slip and walked towards the exit planning to use it on a machine I liked which was right by the door that I frequently would use the last few dollars I had for my play that day. I spoke with at least five other patrons there that also were assigned her as a hostess and the same thing occurred. It was exceptionally late, around 4am on a weekday and the casino was close to deserted and the only person I saw at that time or any time surrounding either end of the incident was a member of the cleaning crew who was literally right in front of those machines and stated he saw nothing, so in a roughly 20 second window neither myself nor that employee saw anything of this person who apparently approached the machine and managed to evade the staff member actively cleaning those machines, unplug my phone, set the cord down on the chair and make off with this device. After about 20 minutes I was more than annoyed being held in this office arguing with a bunch of simpletons who didn't seem to grasp exactly why what they were doing was so wrong so I volunteered to call the police myself because should they not arrive there immediately to let me go I wanted to press charges for improper detainment. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I told them that was ridiculous because I didn't sneak in I willingly presented my ID at the front and let security scan it themselves and they welcomed me in. As a matter of policy, BBB does not endorse any product, service or business. What do you think? Customer Reviews 2 Customer Reviews. I had my phone stolen once and I realized in less than a minute that it had occurred and immediately contacted security and I proceeded to wait for SIX hours before receiving any kind of response. I pulled it out and readily gave that to him and stated that I acknowledge the cards have a disclaimer that they are property of the casino and only given to the patrons on a conditional basis so I was more than happy to abide by their rules i make a point of reading fine print and I handed that to him with a smile albeit a snide one I admit at that point. They took my ID when I made the report and didn't bring it back for two of those hours. I was a regular there for years, I even had a red card when it was sugarhouse Key membership was the unadvertised highest players club tier and had been given a personal hostess to contact should I have any issues. Are you the business owner of Rivers Casino Philadelphia? I still had no idea why they were accosting me in such a way and he said "what are you doing?